{"product_id":"hearing-the-voice-of-the-customer-paperback","title":"Hearing the Voice of the Customer - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eBill Inmon\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIncrease the awareness of your customer's behavior to survive and excel within your industry.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eOne hundred years ago, the voice of the customer was easily and routinely heard by the shopkeeper. In small towns, the shopkeeper knew everyone. Today's world has gotten much bigger and much more complex. No longer does the store owner personally know everyone who comes into the store. Yet there are three important abilities technologies offer that make it possible to listen to the voice of the customer today: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe ability to acquire, store, and manage huge amounts of data\u003c\/li\u003e \u003cli\u003eThe ability to read and understand text in a computerized environment\u003c\/li\u003e \u003cli\u003eThe ability to visualize data\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis book answers important questions such as: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhere is the voice of the customer heard?\u003c\/li\u003e \u003cli\u003eHow does the corporation find and capture the voice of the customer?\u003c\/li\u003e \u003cli\u003eHow is the voice of the customer actually interpreted and understood?\u003c\/li\u003e \u003cli\u003eHow do you cope with the volume of messages the customer is sending you?\u003c\/li\u003e \u003cli\u003eHow do you separate noise from the important messages?\u003c\/li\u003e \u003cli\u003eHow do you analyze the composite voice of the customer over thousands of customers?\u003c\/li\u003e \u003cli\u003eHow do you reduce the voice of the customer to a visual format that is understood by management?\u003c\/li\u003e \u003cli\u003eHow do you know when the message the customer is sending changes?\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAfter reading this book the reader will be able to manage, build, and operate a corporate infrastructure that listens to the voice of the customer.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 160\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.34 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 18, 2018\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":53343219155251,"sku":"9781634623315","price":33.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/9Ook5wixvj9781634623315.webp?v=1778706329","url":"https:\/\/www.vysn.com\/products\/hearing-the-voice-of-the-customer-paperback","provider":"VYSN","version":"1.0","type":"link"}