{"product_id":"getting-service-right-overcoming-the-hidden-obstacles-to-outstanding-customer-service-paperback","title":"Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJeff Toister\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eAre you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eRather than offering another set of customer service tips, \u003ci\u003eGetting Service Right\u003c\/i\u003e takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: \u003cbr\u003e\u003cul\u003e\n\u003cli\u003eCompany cultures that unwittingly discourage excellent customer service.\u003c\/li\u003e\n\u003cli\u003eEmployees torn between following policy or serving the customer.\u003c\/li\u003e\n\u003cli\u003eCost reduction efforts that actually increase the cost of service.\u003c\/li\u003e\n\u003cli\u003ePoor products and services that make it impossible to satisfy customers.\u003c\/li\u003e\n\u003cli\u003eBad habits that make it difficult to listen to customers' needs.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ci\u003eGetting Service Right\u003c\/i\u003e is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eNote: \u003c\/b\u003e This is a second edition. The first edition of this book was published under the title, \u003ci\u003eService Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.\u003c\/i\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 228\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.48 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 15, 2019\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52478150934835,"sku":"9780578433363","price":29.88,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/bDk5MUd1ZTJ4VmJZc2Zwd3k4aWtCZz09.webp?v=1759633171","url":"https:\/\/www.vysn.com\/products\/getting-service-right-overcoming-the-hidden-obstacles-to-outstanding-customer-service-paperback","provider":"VYSN","version":"1.0","type":"link"}