{"product_id":"dealing-with-the-tough-stuff-how-to-achieve-results-from-key-conversations-paperback","title":"Dealing with the Tough Stuff: How to Achieve Results from Key Conversations - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDarren Hill\u003c\/b\u003e (Author), \u003cb\u003eAlison Hill\u003c\/b\u003e (Author), \u003cb\u003eSean Richardson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eA practical toolkit for handling workplace conflict and difficult conversations\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour -- both verbal and nonverbal -- this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. \u003c\/p\u003e\u003cp\u003eThe human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAchieve clarity and directness in your communications\u003c\/li\u003e \u003cli\u003eDeal with anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003eDevelop the skills to manage immediate crises\u003c\/li\u003e \u003cli\u003eSet priorities, and build a foundation of strong communication\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAvoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable -- and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eYOUR ESSENTIAL GUIDE TO HANDLING DIFFICULT CONVERSATIONS AT WORK\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eBased on psychological theory and in-the-trenches practice, this second edition of the bestselling \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively. \u003c\/p\u003e\u003cp\u003eAvoiding tough conversations can be extremely costly for managers, staff and the business as a whole. Authors Darren Hill, Alison Hill and Dr Sean Richardson offer a proven approach for understanding what makes people tick and helping leaders develop the human skills needed to manage effectively. \u003c\/p\u003e\u003cp\u003eWith new chapters added to keep pace with the challenges of today's fast-paced and often fragmented workplace, this fully revised second edition includes a wealth of material for overcoming common problems. Discover how to lead key conversations with: \u003c\/p\u003e\u003cul\u003e \u003cli\u003etools to depersonalise tough feedback\u003c\/li\u003e \u003cli\u003etactics to deal with a workforce that is offsite\u003c\/li\u003e \u003cli\u003etips for dealing with conflict during times of rapid change\u003c\/li\u003e \u003cli\u003eadvice to manage immediate crises\u003c\/li\u003e \u003cli\u003estrategies to overcome anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003etechniques for finding the best way to be assertive--in any situation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your go-to handbook on human behaviour and effectively navigating challenging conversations at work.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBehavioural scientist \u003cb\u003eDARREN HILL\u003c\/b\u003e and psychologists \u003cb\u003eALISON HILL\u003c\/b\u003e and \u003cb\u003eDR SEAN RICHARDSON\u003c\/b\u003e are directors of the behavioural strategy company Pragmatic Thinking. They work with forward thinking companies to equip and support managers and leaders to work more confidently with people. The first edition of \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is now available in four languages.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 272\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 8.4 x 5.4 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 16, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52478327652659,"sku":"9780730327004","price":27.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/S0MzUTJ3UTA0REI1YUwrTjVnQS82UT09.webp?v=1759640282","url":"https:\/\/www.vysn.com\/products\/dealing-with-the-tough-stuff-how-to-achieve-results-from-key-conversations-paperback","provider":"VYSN","version":"1.0","type":"link"}