{"product_id":"customer-service-is-just-foreplay-the-modern-customer-experience-will-seperate-you-from-your-competiition-hardcover","title":"Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJason D. Cass\u003c\/b\u003e (Author), \u003cb\u003eBrian Appleton\u003c\/b\u003e (Author), \u003cb\u003eElyssa Shapiro\u003c\/b\u003e (Editor)\u003c\/p\u003e\u003cp\u003eBusiness as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24\/7 accessibility aren't just \"extras\" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 148\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.56 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 01, 2015\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52478672011571,"sku":"9780996222709","price":49.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/YkRuUXRaNTdUSEtmRUpFYXdRaUFnUT09.webp?v=1759654722","url":"https:\/\/www.vysn.com\/products\/customer-service-is-just-foreplay-the-modern-customer-experience-will-seperate-you-from-your-competiition-hardcover","provider":"VYSN","version":"1.0","type":"link"}