{"product_id":"communication-climate-at-work-fostering-friendly-friction-in-organisations-hardcover","title":"Communication Climate at Work: Fostering Friendly Friction in Organisations - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eØyvind Kvalnes\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book explores how members of an organization or group speak to and with each other. An expansion of the author's previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement. He places friendly friction at the core of what characterizes a healthy communication climate. \u003c\/p\u003e \u003cp\u003eBeginning with a clear explanation of how and why communication climate is important in organizations, the author introduces the concept of critical quality moments, i.e. situations where a verbal intervention can crucially change the course of events for the better. The book then goes on to describe seven elements that characterize well-functioning communication climates before exploring the concept of communication ethics, and the balance between freedom of speech on the one hand, and speech responsibility on the other.\u003c\/p\u003e \u003cp\u003eConcluding with suggestions for further research, this book addresses issues that are at the core of establishing collaboration and excellence at work, making it highly relevant to executive students at business schools, researchers in organizational behavior and decision-makers in organizations.\u003c\/p\u003e\u003cp\u003eThis is an open access book.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e This book explores how members of an organization or group speak to and with each other. An expansion of the author's previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement.\u003c\/p\u003e \u003cp\u003eBeginning with a clear explanation of how and why communication climate is important in organizations, the author introduces the concept of critical quality moments, i.e. situations where a verbal intervention can crucially change the course of events for the better. The book then goes on to describe seven elements that characterize well-functioning communication climates before exploring the concept of communication ethics, and the balance between freedom of speech on the one hand, and speech responsibility on the other. It concludes with suggestions for further studies of communication climate at work.\u003c\/p\u003e \u003cp\u003eThis is an open access book.\u003c\/p\u003e Øyvind Kvalnes is Professor in the Department of Leadership and Organizational Behaviour at BI Norwegian Business School, Norway. He has facilitated workshops and seminars on communication climate in a range of organisations in the private and public sectors. He is the author of \u003ci\u003eFallibility at Work (2017), Digital Dilemmas (2020)\u003c\/i\u003e and \u003ci\u003eMoral Reasoning at Work\u003c\/i\u003e (2019), all published by Palgrave Macmillan, Øyvind's main research interests are in communication climate, ethics, moral psychology, leadership, and excellence in organizations\u003cp\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eØyvind Kvalnes is Associate Professor in the Department of Leadership and Organizational Behaviour at BI Norwegian Business School, Norway. He has facilitated moral reasoning sessions in a range of organizations in the private and public sectors. Author of \u003ci\u003eFallibility at Work (2017), Digital Dilemmas (2020)\u003c\/i\u003e and \u003ci\u003eMoral Reasoning at Work\u003c\/i\u003e (2019), all published by Palgrave Macmillan, Øyvind's main research interests are in ethics, moral psychology, leadership, and excellence in organizations.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 135\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.38 x 8.27 x 5.83 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 31, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52479041143091,"sku":"9783031289705","price":104.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/dzZlV09VdiswU0ZUUVk3SFptUHU3UT09.webp?v=1759669052","url":"https:\/\/www.vysn.com\/products\/communication-climate-at-work-fostering-friendly-friction-in-organisations-hardcover","provider":"VYSN","version":"1.0","type":"link"}