{"product_id":"active-operations-management-the-playbook-for-service-operations-in-the-agile-age-paperback","title":"Active Operations Management: The playbook for service operations in the agile age - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eNeil Bentley\u003c\/b\u003e (Author), \u003cb\u003eRichard Jeffery\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePracticed by tens of thousands of people across more than 40 countries, \u003cb\u003eActive Operations Management\u003c\/b\u003e (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eNeil Bentley has been helping organizations to improve their front-line operating performance since the late 1980s. Originally qualified in Psychology, he started work at Lucas Industries in the 1980s, gaining experien\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.8 x 9.2 x 6.1 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 26, 2021\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52483386245427,"sku":"9781788602310","price":26.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/eXpTRS9kSnlpL0pWeWdGamRjZU1QUT09.webp?v=1759755555","url":"https:\/\/www.vysn.com\/products\/active-operations-management-the-playbook-for-service-operations-in-the-agile-age-paperback","provider":"VYSN","version":"1.0","type":"link"}