{"product_id":"5-steps-to-a-5-star-experience-paperback","title":"5 Steps to a 5 Star Experience - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKatie Mares\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhen was the last time you felt truly seen as a customer? Not just helped or heard, but cared for in a way that left you feeling better than when you arrived? That is the power of a five-star experience.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003e5 Steps to a Five-Star Experience\u003c\/em\u003e(TM), customer experience expert Katie Mares reveals the simple, repeatable actions that transform ordinary service into unforgettable moments. Drawing on years of real-world practice with global brands, she shows you how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eChoose words and tone that build trust and connection.\u003c\/li\u003e\n\u003cli\u003eUse names with intention to create instant belonging.\u003c\/li\u003e\n\u003cli\u003eShow genuine interest in each customer as a person.\u003c\/li\u003e\n\u003cli\u003eAnticipate needs and deliver a thoughtful +1.\u003c\/li\u003e\n\u003cli\u003eTurn mistakes into hero moments that deepen loyalty.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePacked with stories from Ritz-Carlton, Disney, Starbucks, and real frontlines of business, this book is a practical playbook for leaders and teams who want to rise above \"fine\" and start winning on experience.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBecause products can be copied and prices can be matched, but how you make people feel is what sets you apart.\u003c\/p\u003e\u003cp\u003eIf you are ready to stop competing on transactions and start creating loyalty, \u003cem\u003e5 Steps to a Five-Star Experience\u003c\/em\u003e(TM) is your guide.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 96\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.2 x 7 x 5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 01, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":53085692395827,"sku":"9798993240701","price":31.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/rx9RKJ0Q3Z9798993240701.webp?v=1772046279","url":"https:\/\/www.vysn.com\/products\/5-steps-to-a-5-star-experience-paperback","provider":"VYSN","version":"1.0","type":"link"}