{"product_id":"total-quality-management-and-operational-excellence-text-with-cases-paperback","title":"Total Quality Management and Operational Excellence: Text with Cases - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJohn S. Oakland\u003c\/b\u003e (Author), \u003cb\u003eRobert J. Oakland\u003c\/b\u003e (Author), \u003cb\u003eMichael A. Turner\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.\u003c\/p\u003e\u003cp\u003eQuality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAccelerating change\u003c\/li\u003e \u003cli\u003eReducing cost\u003c\/li\u003e \u003cli\u003eProtecting reputation\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThe popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.\u003c\/p\u003e\u003cp\u003eGuiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eJohn S. Oakland\u003c\/strong\u003e is Chairman of The Oakland Group and Head of its Research and Education Division. John is also Emeritus Professor of Business Excellence and Quality Management at Leeds University Business School, UK. Over the past 40 years he has researched, taught and consulted in all aspects of quality management, operational excellence, strategic process management and business improvement in thousands of organizations. \u003c\/p\u003e\u003cp\u003eRobert J. Oakland is Director of The Oakland Group. Robert works across the globe helping organizations improve the quality, cost and delivery of their products and services. His expertise is in bridging the gap between technology, operations and leadership teams to solve complex quality issues and ensure real change happens. \u003c\/p\u003e\u003cp\u003eMichael A. Turner is Head of Profession at the Chartered Quality Institute (CQI). Previously, he was the Director of The Oakland Group, working globally to help organizations design and implement programmes to improve the quality, cost and delivery of products and services. He has worked on a range of projects to help organizations solve complex quality and operational issues. \u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 556\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.13 x 9.69 x 7.44 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 09, 2020\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52478857249075,"sku":"9781138673410","price":115.52,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/eTRzZUJPejRXMG9iVlMzaTVlWGJ1UT09.webp?v=1759665443","url":"https:\/\/www.vysn.com\/en-ca\/products\/total-quality-management-and-operational-excellence-text-with-cases-paperback","provider":"VYSN","version":"1.0","type":"link"}