{"product_id":"the-royal-treatment-transform-your-medical-office-culture-paperback","title":"The Royal Treatment: Transform Your Medical Office Culture - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eShereena Bakko Duncan\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eImagine visiting a doctor's office where you're treated like royalty from the moment you\u003cbr\u003ewalk in the door.\u003cbr\u003eEven the thought of \"going to the doctor\" often makes people anxious or irritable-to say\u003cbr\u003enothing of the physical pain from which they seek relief. Past negative experiences in doctor's\u003cbr\u003eoffices may make a person reluctant to even seek out the treatment that they desperately need.\u003cbr\u003eBut by following the principles in this book, you have the power to change both your patients'\u003cbr\u003eexperiences and their expectations.\u003cbr\u003eShereena Bakko Duncan is a former Disney performer and trainer who uses her extensive and\u003cbr\u003eexceptional background in customer service to show you how you can help your patients receive\u003cbr\u003ethe royal treatment every time they walk through the door. Now working in the medical\u003cbr\u003ecommunity, Shereena has personally applied the world-renowned Disney training principles to\u003cbr\u003etransforming the front office and overall patient experience in her own workplace, as well as\u003cbr\u003enumerous medical offices around the country through her Royal Treatment Training Company.\u003cbr\u003eThis book will show you how to increase patient retention, referrals, and revenue by: \u003cbr\u003e- Maintaining an organized and reassuring office environment\u003cbr\u003e- Initiating a warm greeting and personal connection with each patient\u003cbr\u003e- Redirecting questions and framing each interaction effectively and positively\u003cbr\u003e- Avoiding inconsistencies that frustrate patients\u003cbr\u003e- Understanding and using empathy as your greatest tool\u003cbr\u003eAt the conclusion of each chapter, discussion questions and suggested action steps will help you\u003cbr\u003eapply the royal treatment principles to your unique office situation.\u003cbr\u003eIf you are ready to transform your office into a warm, welcoming atmosphere, or just need a\u003cbr\u003erefresher for you and your staff on how to treat every patient like a VIP, read The Royal\u003cbr\u003eTreatment for a fresh, accessible look at how your practice can become \"the happiest on\u003cbr\u003eearth\"-a haven of peace, professionalism, and exceeded expectations!\u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 90\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.19 x 8.5 x 5.51 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 08, 2020\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":53212954788147,"sku":"9781945793844","price":24.53,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/8kz09xevFP9781945793844.webp?v=1775724262","url":"https:\/\/www.vysn.com\/en-ca\/products\/the-royal-treatment-transform-your-medical-office-culture-paperback","provider":"VYSN","version":"1.0","type":"link"}