{"product_id":"the-compassionate-geek-mastering-customer-service-for-it-professionals-paperback","title":"The Compassionate Geek: Mastering Customer Service for IT Professionals - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003ePaul R. Senness\u003c\/b\u003e (Author), \u003cb\u003eDon R. Crawley\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eNote: There is a newer version of this book available. Please look up ISBN 978-0983660736.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eA real-world, plain-language how-to guide for delivering amazing customer service to end-users.\u003c\/p\u003e\u003cp\u003eNow in its second edition, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e was written by tech people for tech people. There are no frills, just best practices and ideas that actually work  Filled with practical tips, best practices, and real-world techniques, \u003ci\u003e\u003cb\u003eThe Compassionate Geek\u003c\/b\u003e\u003c\/i\u003e is a quick read with equally fast results.\u003c\/p\u003e \u003cp\u003eHere's what you'll find: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eBest practices for communicating with email, including examples\u003c\/li\u003e \u003cli\u003eThe four intrinsic qualities of great service providers\u003c\/li\u003e \u003cli\u003eBest practices for communicating using chat and texting\u003c\/li\u003e \u003cli\u003eTen tips for being a good listener\u003c\/li\u003e \u003cli\u003eTwo practical ways to keep your emotions in check\u003c\/li\u003e \u003cli\u003eA flow chart for handling user calls\u003c\/li\u003e \u003cli\u003eWhat to do when the user is wrong\u003c\/li\u003e \u003cli\u003eHow to work with the different generations in the workplace\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing \"foo-foo\", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eDon R. Crawley, Linux+ and IPv6 Silver Engineer invested his 35 years of workplace experience and 15 years as a technical trainer in The Compassionate Geek. Don is also the author of the Accidental Administrator series of technical books for IT pros. His unique perspective is that of both a tech-person and a successful business owner and manager. Paul R. Senness, MBA brings the experiences of a 24 year career as a Naval Aviator including Director of Operations at a major Naval Air Station, and 12 years as a consultant to his work today as a leading independent business writer, trainer and speaker. As co-author of this book, Paul now brings his unique perspectives to the IT community.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 166\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.35 x 9.02 x 5.98 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 19, 2013\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52478590648627,"sku":"9780983660705","price":40.75,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/YTFvUmhxM3dEalk3V09qbnY1cjlCUT09.webp?v=1759651102","url":"https:\/\/www.vysn.com\/en-ca\/products\/the-compassionate-geek-mastering-customer-service-for-it-professionals-paperback","provider":"VYSN","version":"1.0","type":"link"}