{"product_id":"stellar-customer-service-training-library-staff-to-exceed-expectations-paperback","title":"Stellar Customer Service: Training Library Staff to Exceed Expectations - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMou Chakraborty\u003c\/b\u003e (Editor), \u003cb\u003eMou Chakraborty\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eCustomer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. \u003cp\u003e\u003c\/p\u003eEach chapter of \u003ci\u003eStellar Customer Service: Training Library Staff to Exceed\u003c\/i\u003e provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels--from librarians and staff to student workers and volunteers--must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMou Chakraborty\u003c\/b\u003e, MLIS, is director of public services at Blackwell Library, Salisbury University, where she supervises the Access Services and the Research \u0026amp; Instructional Services departments.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 226\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 9.1 x 6.1 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 29, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52695351820595,"sku":"9781440840760","price":116.71,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/dm5sZWxxck8vNUdaZlRpRVlWWTI2UT09.webp?v=1763089129","url":"https:\/\/www.vysn.com\/en-ca\/products\/stellar-customer-service-training-library-staff-to-exceed-expectations-paperback","provider":"VYSN","version":"1.0","type":"link"}