{"product_id":"stellar-customer-service-how-to-keep-them-coming-back-for-more-paperback","title":"Stellar Customer Service: How to Keep Them Coming Back for More - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003ePryor Learning\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWho is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eCustomer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.\u003cbr\u003e\u003cli\u003e How to understand customers\u003c\/li\u003e\u003cli\u003e How to lead and empower a customer service team\u003c\/li\u003e\u003cli\u003e How to give customers what they want\u003c\/li\u003e\u003cli\u003e The path to extraordinary service\u003c\/li\u003e\u003cli\u003e The power of active listening\u003c\/li\u003e\u003cli\u003e How to deal with difficult customers\u003c\/li\u003e\u003cli\u003e How to keep your own emotions at bay with obnoxious people\u003c\/li\u003e\u003cli\u003e The role of compromise in customer relations\u003c\/li\u003e\u003cli\u003e Tips for sticky situations\u003c\/li\u003e\u003cli\u003e Follow-up to ensure repeat business\u003c\/li\u003e\u003cli\u003e And much, much more! \u003cp\u003e\u003c\/p\u003eIn an ever-evolving technological era, the role of employees in a business--and how they handle the people who buy your product or service--ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it. \u003cp\u003e\u003c\/p\u003eMore than 3 million organizations and 13 million individuals--from startups to the Fortune 500--choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels. \u003cp\u003e\u003c\/p\u003e\n\u003ci\u003eStellar Customer Service\u003c\/i\u003e gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface--and anyone who manages personnel who do--will find this book a concise, enjoyable, and indispensable guide.\u003cbr\u003e\n\u003c\/li\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 164\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.35 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 05, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52488492319027,"sku":"9781722507305","price":28.55,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/DfA7dFOLEN9781722507305.webp?v=1759877655","url":"https:\/\/www.vysn.com\/en-ca\/products\/stellar-customer-service-how-to-keep-them-coming-back-for-more-paperback","provider":"VYSN","version":"1.0","type":"link"}