{"product_id":"service-unscripted-improv-rules-for-real-world-success-paperback","title":"Service Unscripted: Improv Rules for Real-World Success - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDaniel A. Leeson Nv\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCustomer service isn't a script. It's a scene-and business is always live.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eService Unscripted\u003c\/i\u003e, hospitality expert and improv performer Daniel A. Leeson delivers a transformative guide to navigating real-world business interactions through the lens of improvisation. With experience spanning hotels, restaurants, call centers, and immersive entertainment, Leeson shares how improv principles like \"Yes, and...\", \"Make your partner look good\", and \"Be willing to fail\" can turn unpredictable moments-whether with customers, coworkers, or clients-into opportunities for trust, clarity, and impact.\u003c\/p\u003e\u003cp\u003eWhether you lead a team, serve guests, or run a business, this book will sharpen your ability to stay present, respond with agility, and connect with intention. With true stories, tactical tools, and psychological insights, \u003ci\u003eService Unscripted\u003c\/i\u003e is your playbook for leading every conversation like it matters-because it does.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLights up. Scene on. Let's improvise.\u003c\/b\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 234\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.49 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 03, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":53249702265139,"sku":"9798999212740","price":31.28,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/SJcGH6-nvT9798999212740.webp?v=1776329959","url":"https:\/\/www.vysn.com\/en-ca\/products\/service-unscripted-improv-rules-for-real-world-success-paperback","provider":"VYSN","version":"1.0","type":"link"}