{"product_id":"microsoft-system-center-2016-service-manager-cookbook-second-edition-click-here-to-enter-text-paperback","title":"Microsoft System Center 2016 Service Manager Cookbook - Second Edition: Click here to enter text. - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSteve A. Buchanan\u003c\/b\u003e (Author), \u003cb\u003eDieter Gasser\u003c\/b\u003e (Author), \u003cb\u003eSamuel Erskine\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDiscover over 100 practical recipes to help you master the art of IT service management for your organization\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnleash the capabilities of Microsoft System Center 2016 Service Manager\u003c\/li\u003e \u003cli\u003eMaster the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016\u003c\/li\u003e \u003cli\u003eThis book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eBook Description\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eSystem Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.\u003c\/p\u003e \u003cp\u003eThis book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration.\u003c\/p\u003e \u003cp\u003eToward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSee a practical implementation of the ITSM framework and processes based on ITIL\u003c\/li\u003e \u003cli\u003eDeploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration\u003c\/li\u003e \u003cli\u003eGet to know about Incident, Problem, and Change Management processes and configuration\u003c\/li\u003e \u003cli\u003eGet to grips with performing advanced personalization in Service Manager\u003c\/li\u003e \u003cli\u003eDiscover how to set up and use automation with and within Service Manager 2016\u003c\/li\u003e \u003cli\u003eWork with Service Manager Data Warehouse\u003c\/li\u003e \u003cli\u003eFind out what Security Roles are and how to implement them\u003c\/li\u003e \u003cli\u003eLearn how to upgrade from SCSM 2012 R2 to SCSM 2016\u003c\/li\u003e \u003c\/ul\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 638\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.28 x 9.25 x 7.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 24, 2017\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52494658863411,"sku":"9781786464897","price":106.34,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/41MN-mrL9Z9781786464897.webp?v=1759992865","url":"https:\/\/www.vysn.com\/en-ca\/products\/microsoft-system-center-2016-service-manager-cookbook-second-edition-click-here-to-enter-text-paperback","provider":"VYSN","version":"1.0","type":"link"}