{"product_id":"management-lessons-from-the-mayo-clinic-pb-paperback","title":"Management Lessons from the Mayo Clinic (Pb) - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eLeonard Berry\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eManagement Lessons from Mayo Clinic\u003c\/i\u003e reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.\u003c\/p\u003e \u003cp\u003eDrs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.\u003c\/p\u003e \u003cp\u003eBy examining the operating principles that guide every management decision at this legendary healthcare institution, the authors\u003c\/p\u003e \u003cul\u003e \u003cli\u003eDemonstrate how a great service brand evolves from the core values that nourish and protect it \u003c\/li\u003e\n\u003cli\u003eExtrapolate instructive business lessons that apply outside healthcare \u003c\/li\u003e\n\u003cli\u003eIllustrate the benefits of pooling talent and encouraging teamwork \u003c\/li\u003e\n\u003cli\u003eRelate historical events and perspectives to the present-day Mayo Clinic \u003c\/li\u003e\n\u003cli\u003eShare inspiring stories from staff and patients \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eAn innovative analysis of this exemplary institution, \u003ci\u003eManagement Lessons from Mayo Clinic\u003c\/i\u003e presents a proven prescription for creating sustainable service excellence in any organization.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 312\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.65 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 11, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52484893704499,"sku":"9781265837020","price":47.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/eMuGGefaf79781265837020.webp?v=1759794944","url":"https:\/\/www.vysn.com\/en-ca\/products\/management-lessons-from-the-mayo-clinic-pb-paperback","provider":"VYSN","version":"1.0","type":"link"}