{"product_id":"incident-management-for-i-t-departments-paperback","title":"Incident Management for I.T. Departments - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDarren O'Toole\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eAn in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices.Topics include: Incident DetectionIncident PrioritizationResponse PlansManaging an IncidentEscalation MatrixCommunications PlansVendor ManagementDocumentationBonus TemplatesThe author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendation\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eDarren O'Toole has been an I.T. thought leader for 30 years, working for some of the world's largest companies. His real world experience and practical approach to process help simplify and clarify complex topics. He holds an MBA in I.T. Management and attended Harvard Business School's I.T. Leadership Executive Education program.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 48\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.1 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 04, 2015\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52492650053939,"sku":"9781511631747","price":27.23,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/aTNudHV4MndaSEV1SUIyZnNCcFk4dz09.webp?v=1759939042","url":"https:\/\/www.vysn.com\/en-ca\/products\/incident-management-for-i-t-departments-paperback","provider":"VYSN","version":"1.0","type":"link"}