{"product_id":"dealing-with-difficult-people-hbr-emotional-intelligence-series-hardcover","title":"Dealing with Difficult People (HBR Emotional Intelligence Series) - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eHarvard Business Review\u003c\/b\u003e (Author), \u003cb\u003eTony Schwartz\u003c\/b\u003e (Author), \u003cb\u003eMark Gerzon\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLearn how to deal with difficult colleagues and clients.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if \u003ci\u003eyou're\u003c\/i\u003e difficult to work with?\u003c\/p\u003e\u003cp\u003eThis book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.\u003c\/p\u003e\u003cp\u003eBooks in this series are based on the work of experts including: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDaniel Goleman\u003c\/li\u003e\n\u003cli\u003eTony Schwartz\u003c\/li\u003e\n\u003cli\u003eNick Morgan\u003c\/li\u003e\n\u003cli\u003eDaniel Gilbert\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis collection of articles includes \"To Resolve a Conflict, First Decide: Is It Hot or Cold?\" by Mark Gerzon; \"Taking the Stress Out of Stressful Conversations,\" by Holly Weeks; \"The Secret to Dealing with Difficult People: It's About You,\" by Tony Schwartz; \"How to Deal with a Mean Colleague,\" by Amy Gallo; \"How To Deal with a Passive-Aggressive Colleague,\" by Amy Gallo; \"How to Work with Someone Who's Always Stressed Out,\" by Rebecca Knight; \"How to Manage Someone Who Thinks Everything Is Urgent,\" by Liz Kislik; and \"Do You Hate Your Boss?\" by Manfred F. R. Kets de Vries.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHOW TO BE HUMAN AT WORK.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe HBR Emotional Intelligence Series\u003c\/b\u003e features smart, essential reading on the human side of professional life from the pages of \u003ci\u003eHarvard Business Review\u003c\/i\u003e. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eHarvard Business Review\u003c\/i\u003e\u003c\/b\u003e is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, \u003ci\u003eHarvard Business Review\u003c\/i\u003e provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.\u003c\/p\u003e\u003cp\u003eAuthor social media\/website info: hbr.org; @HarvardBiz; linkedin.com\/company\/harvard-business-review; facebook.com\/harvardbusinessreview; youtube.com\/user\/harvardbusinessreview\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 160\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 8 x 5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 08, 2018\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52483094708531,"sku":"9781633696105","price":50.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/VTFsdmdCK0xxVWEzR0NVaE1YZVhHdz09.webp?v=1759748313","url":"https:\/\/www.vysn.com\/en-ca\/products\/dealing-with-difficult-people-hbr-emotional-intelligence-series-hardcover","provider":"VYSN","version":"1.0","type":"link"}