{"product_id":"conflict-101-a-managers-guide-to-resolving-problems-so-everyone-can-get-back-to-work-paperback","title":"Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSusan H. Shearouse\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLearn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFrom mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. \u003cem\u003eConflict 101\u003c\/em\u003e employs research, humor, and relatable anecdotes to help readers more deeply understand: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ewhat it takes to build trust, \u003c\/li\u003e\n\u003cli\u003eharness negative emotions, \u003c\/li\u003e\n\u003cli\u003eencourage apologies and forgiveness, \u003c\/li\u003e\n\u003cli\u003euse a solution-seeking approach, \u003c\/li\u003e\n\u003cli\u003eand say what needs to be said in the workplace to move past conflicts.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration.\u003c\/p\u003e\u003cp\u003eIn doing so, you'll not only become a stronger manager--you'll build a much stronger team.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003eWhenever human beings interact, it's inevitable that conflict--when what one person wants, needs, or expects interferes with what others want, need, or expect--will bubble up to the surface...and no more so than at the office. Whatever the cause, it's your job as a manager to ensure that these ripples of discord don't lead to a lack of productivity, increased employee turnover and absenteeism, and other natural consequences of workplace friction. \"Conflict 101\" gives you the tools you need to navigate relationships, build compromises and collaborations, and not only get your people back on track, but channel the energy of disagreements into positive results. You'll discover practical, immediately usable ways to: - build trust among coworkers - harness negative emotions - encourage apologies and forgiveness, and - use a solution-seeking approach to resolving employee differences - say what needs to be said in any situation involving interpersonal tension. Whether it's a disagreement about processes, factionalism over where money and staff will come from, or the byproduct of complicated relationships or differences stemming from iden-ti-ties or values, it's imperative that you stem the tide of conflict and keep your people focused. Advance Praise for \"Conflict 101\" \"Susan Shearouse's magnificent \"Conflict 101\" provides the essential tools for improving our working relationships. Her humor and wisdom make this book a powerful guide. A joy to read!\" -- Robert Maurer, Ph.D., Faculty, UCLA and University of Washington Schools of Medicine; author of \"One Small Step Can Change Your Life\" \"Workplace conflict is pervasive and effective skills to intervene are too often limited. This is an especially valuable resource for employees and supervisors facing the challenges of managing conflict. It is engagingly written, grounded with real experiences in the field.\" -- Sandra I. Cheldelin, Vernon M. and Minnie I. Lynch Professor, Institute for Conflict Analysis and Resolution, George Mason University SUSAN H. SHEAROUSE has a Masters Degree in Conflict Resolution and served as Executive Director of the National Conference on Peacemaking and Conflict Resolution. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eSUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 272\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 8.9 x 5.9 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 11, 2011\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52478443258163,"sku":"9780814417119","price":26.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/MFFTOVc2L1NPOWpvQXdjN2lCTUdXUT09.webp?v=1759643993","url":"https:\/\/www.vysn.com\/en-ca\/products\/conflict-101-a-managers-guide-to-resolving-problems-so-everyone-can-get-back-to-work-paperback","provider":"VYSN","version":"1.0","type":"link"}