{"product_id":"augmenting-customer-experience-with-sharepoint-online-building-portals-and-practices-to-improve-usability-paperback","title":"Augmenting Customer Experience with Sharepoint Online: Building Portals and Practices to Improve Usability - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eCharles Waghmare\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBuild, enrich, and transform customer experience using SharePoint Online. This book will discuss different SharePoint Online approaches that you can use to enhance customer experience, including digital portals, enterprise content management, Microsoft Teams and much more.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAugmenting Customer Experience with SharePoint Online\u003c\/i\u003e starts with an introduction to SharePoint Online features you can adopt to create better digital customer experience and transformation. Next, you will learn about augmentation for user and customer experience followed by guidelines and methods to develop smart and intelligent portals. Moving forward, you will cover enterprise and web content management in detail along with the challenges and benefits of using SharePoint Online. The partner ecosystem is discussed next with a detailed discussion on working with suppliers, partners, and vendors. Along the way, you will see how to create smart solutions using SharePoint Online and how to manage customer references. Finally, you will go through the use of SharePoint Online in different business sectors with the help of case studies. \u003c\/p\u003e After reading the book, you will be able to adopt SharePoint Online features to augment customer and user experience.\u003cp\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eWhat You Will Learn\u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAugment customer experience \u003c\/li\u003e \u003cli\u003eCreate smart and intelligent portals for various business needs\u003c\/li\u003e \u003cli\u003eEfficiently manage enterprise and web content\u003c\/li\u003e \u003cli\u003eEnhance your partner ecosystem for better collaboration\u003c\/li\u003e Build SharePoint Online solutions \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eWho This Book Is For\u003c\/b\u003e \u003c\/p\u003e Anyone wanting to adopt SharePoint Online to develop portals, content management systems, knowledge hubs, reference captures, or online foundries. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCharles David Waghmare\u003c\/b\u003e has been working with Shell as Business Analyst in the area of Office 365 services such as SharePoint Online, Yammer, and Teams. \u003c\/p\u003e \u003cp\u003eBefore, he was working with Capgemini since 2011 for period of eight years, into various roles such as Yammer Community Manager, managing Enterprise Knowledge Management platform called as KM3 and developing a Knowledge Management platform for Digital Customer Experience (DCX) organization using SharePoint Online, to manage Client references and knowledge assets related to Artificial Intelligence and customer experience (CX) and promoting Microsoft Azure Chatbots to automate processes, develop proactive conversation with users and create new use cases. Recently, Charles has joined Shell \u003c\/p\u003e Before Capgemini, Charles worked with ATOS (Erstwhile SIEMENS Information Systems limited) for a period of five years starting 2011. In his tenure, he was Community Manager of SAP-based communities at ATOS where he managed communities using Technoweb 2.0 - a Yammer-like platform. In this Communities of Practice (CoP) initiative, Charles was also responsible for managing community sites built in SharePoint. Further, at ATOS, Charles was global rollout manager for a structured document-management system built in SharePoint. \u003cp\u003e\u003c\/p\u003e \u003cp\u003eCharles loves reading motivation books and his favourite book is \"The Monk who sold his Ferrari\".\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 145\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.34 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 19, 2019\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52493347324211,"sku":"9781484255339","price":55.58,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0300\/5595\/6612\/files\/dkk0UGVKUHJBV3RSM2N5UDZJTmkyQT09.webp?v=1759949959","url":"https:\/\/www.vysn.com\/en-ca\/products\/augmenting-customer-experience-with-sharepoint-online-building-portals-and-practices-to-improve-usability-paperback","provider":"VYSN","version":"1.0","type":"link"}